With more than 20 years of experience in education and instructional systems design, Mary Kay leads Bixal’s large-scale learning projects. She meets clients’ business needs with future-proof solutions that can stand the test of time and technology shifts. By applying design thinking and user experience (UX) strategies, she creates user-centered training and performance support tools, available when and where key audiences need them. Mary Kay has led learning initiatives for professional associations, county and state governments, online universities, and federal government agencies. She earned an undergraduate degree in international studies and Spanish and a master's degree in instructional systems design.