Specialties
- Cross-Functional Team Leadership
- Customer Experience (CX) Practice Development
- Service Design
- Voice of Customer Program Design and Management
Certifications
- Certified Customer Experience Professional (CCXP), Customer Experience Professionals Association (CXPA)
- Customer Experience Professional (CX-1), Forrester
- Voice of Customer (VOC) Professional, MaritzCX
Bucket List
To write something (a novel or a collection of poetry) that I'm really proud of. It doesn't matter if it gets published, I just want to create something beautiful.
